FEE AND CANCELLATION POLICY



Learn more about our fee protocol and procedures to be better prepared for your upcoming appointments.

Evans Counseling and Consulting is committed to providing you the best possible experience. Payment is due and processed the morning of the appointment. Accepted methods of payment include debit card and credit card. Please note a  credit card is required to be on file. If payment is not obtained or is declined, staff will make an attempt to contact you and collect payment before your appointment. After the 3 occurrance of declined payments during your course of treatment, your appointment will be  automatically canceled.

Fees for administrative services will be billed, if requested, at half of the individual therapeutic rate for a minimum of 60 minutes. This includes, but is not limited to treatment summary requests, professional letters, work forms, and phone/conference calls.

Evans Counseling & Consulting does accept insurance, however, not every service can be paid by insurance. Couples/Marriage Counseling and Immigration Evaluations are self-pay only.  We accept the following insurances:

 

  • UnitedHealthcare (UMR, GEHA)   
  • BlueCross BlueShield (Regular, State, Federal, PAI)                  
  • Medicare
  • Aetna
  • Cigna
  • Tricare
  • ChampVA

 

Under the No Surprises Act, Good Faith Estimates are provided. We will verify your insurance benefits and provide an approximate cost for services as determined by your health insurance plan. However, please keep in mind that it is an estimate and the processed claim may override what the representative communicates to us.

 

 

Cancellation Policy

Learn more about our cancellation protocol and procedures to avoid charges due to missed and late canceled appointments.

If you are unable to keep your appointment, please provide a 24-hour notice to avoid the cancellation and no-show fee. Failure to provide a 24-hour notice prior to your scheduled appointment time will result in a $50 late cancellation fee. A $100 no-show fee will be charged if you fail to show for your scheduled appointment without notice. Clients are given an annual “free pass” that can be used to waive one late cancellation fee. If you late cancel, but reschedule within the same week, no fee will apply.

Clients who have not scheduled an appointment in 4 weeks since their last appointment will be considered terminated and availability for resuming services will be determined by the counselor’s current caseload.

Clients who frequently cancel or reschedule their appointments may be terminated at the counselor’s discretion. It will be assumed that you are not ready for therapy or to continue forward in the therapeutic process.